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Shipping Policy

Shipping Policy

 If I buy it now, how many days will I receive it?
Under normal circumstances, it can be delivered within 5-7 working days (except for remote areas).
 Do I need to pay for shipping?
No, we are free of shipping worldwide.
 Can it be shipped anywhere in the United States?
No, due to the delivery policy, we cannot deliver to the following areas: The four states of the United States: HI AK PR PO Cannot ship to the following military addresses: The following three military states: AA, AE, AP There are two military cities: APO and FPO.
 One side of my hoverboard is stuck and cannot move. What should I do?
You can try to reset, please refer to the following steps: 1. First: make sure that the hoverboard is off, and make sure that both sides of the hoverboard are on a level surface. If only one green light is on and the other is red, you need to rebalance. (It is very important to turn off the hoverboard before resetting.) 2. Then, press and hold the power switch for 5-7 seconds until the indicator light turns red and the hoverboard enters the calibration state. 3. Press the power switch to turn off the hoverboard. 4. Wait 5 seconds, and then press the power switch to turn on the hoverboard.
 If I don’t want it after receiving it, I opened the package and used the hoverboard. Can I return the goods?
If you have already used it, please refer to our specific return policy: https://www.sisigad.com/policies/refund-policy Different time and circumstances, there will be different deduction standards.
 During my use, the indicator light of the hoverboard turns red and flashes. How can I solve this problem?
This situation is usually caused by an unbalanced hoverboard. You can try to reset it. The steps are as follows: 1. First: make sure the hoverboard is off, and make sure that both sides of the hoverboard are on the same level. If only one green light is on and the other is red, you need to rebalance. (It is very important that you need to turn off the hoverboard before resetting.) 2. Then, press and hold the power switch for 5-7 seconds until the indicator light turns red and the hoverboard enters the calibration state. 3. Press the power switch to turn off the hoverboard. 4. Wait 5 seconds, and then press the power switch to turn on the hoverboard.
 What courier do you use for deliveries?
Generally use UPS or FedEx, if you have other designated carriers, you can contact us.
 I haven’t received a dispatch email/email confirmation?
Please note that when your order is shipped, the system will automatically send an email to the email address you provided. Please check all folders, including your spam. If you confirm that the order has been placed and the payment is successful, but you have not received the email, please contact us as soon as possible to ensure that you can receive the product.
 How can I track my order?
After the order is sent, the email will automatically send the tracking number to you, and you can use this tracking number to view the logistics information. If you cannot receive the email, please contact us as soon as possible and we will track the logistics information for you.
 If I don’t want it after I receive it, I haven’t opened the package or used the hoverboard. Can I return the goods?
If you have not opened the package and used the hoverboard, we can accept returns.
 When I charge the hoverboard, the hoverboard is overheated and an alarm will sound. what should I do?
Pay attention to the following points when charging: When charging, you need to turn off the power supply of the hoverboard. The charging time is about 4-5 hours. Cannot be charged overnight. The charger needs to be removed as soon as possible after it is fully charged.
 Can I change the color or model after placing an order?
You need to contact us, if the order has not been shipped, you can also change the color. If the order has already been shipped, the color