Return & Refund

At SISIGAD, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.



  • Simple & efficient: SISIGAD provides a straightforward warranty that is processed in the most hassle-free way possible
  • 30-Days Return Period: Any new/undamaged / unused product purchased from SISIGAD may be returned for up to 30 days after the original delivery date.
  • Up to 12-month Warranty: We offer 12 months for the scooter and 6 months for the battery and motor. We take care of quality-related issues with REPLACEMENT PARTS.
  • Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!



If you are unsatisfied with your purchase, SISIGAD’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt the delivery package.

please contact us immediately by for return address or return label. Customer need to responsible for the return shipping cost of the package returned by the customers themselves.

Once the returned item arrives back in SISIGAD's warehouse for inspection, the refund or exchange process will begin.

All accessories and spare scooter parts (including seats) sold on can not be returned.​

 scooter electrico-SISIGAD



A Return Merchandise Authorization (RMA) must be requested from SISIGAD within 30 days from the date of receipt of shipment. To request an RMA, contact SISIGAD Service Team at 

​Returns may be rejected at the customer’s cost if items do not meet the above requirements.



 scooter electrico-SISIGAD


Compensation time-frame


For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time frame is as below:

  •  Paypal account refunds: Up to 48 hours
  • Credit card refunds: Between 7-14 business days


  • Express shipping cost is non-refundable.
  • We do not support full refunds for shipped orders, we need to charge an interception fee ranging from $20-$50.If the parcel interception fails, the customer can only apply for a refund and also need to bear the return shipping costs ($50-200 per piece)
  • Customer should keep the box all the time or provide a similar box. Or pay an extra $60-$100usd to get a box from SISIGAD.
  • When not receiving the refund. Please contact us we will provide the Acquirer Reference Number (ARN) for you.


While we’re sure all banks *have* these reference numbers, sometimes the frontline customer support at any given bank may not be equipped to track refunds by reference number. Cardholders that call their bank with these can have mixed experiences depending on 1) who they talk to, 2) what access that representative has, and 3) their overall persistence.


Banks may also use inconsistent language to talk about these, so not everyone will recognize terms like “ARN” or “STAN”. Sometimes these may be referred to by a bank as “portfolio number,” “reference number, “numeric ID,” "retrieval reference number," "film locator," or other jargon terms unique to that bank.


If still not receive any information after we provide the ARN number. We suggest customer ask a bank statement saying that they can't find the refund at all from their end using Acquirer Reference Number (ARN). Once obtained, please send the bank statement to us in order for us to investigate further.